Terms and Conditions
Orders must be paid in full prior to shipping.
We accept payments via PayPal or Cash (personal pick-up.)
PayPal Requirement | Include the following information in the "notes to seller" section:
- Animal's ID
- The amount sent
- Your first and last name
- Valid email address
- Valid mobile number
- Postal Zip Code
- "I read and agree to the terms and conditions"
Sales will not be made to minors under the age of 18. Please have your parent/guardian contact us.
Payment plans are offered and discussed upon mutal agreement. A 25% non-refundable deposit towards your purchase must be received within 24 hours of a sale agreement.
Failure to complete your payment within the agreed terms will result in forfeited deposit. The animal will be relisted and the customer will receive store credit, without refunding the 25% deposit.
All guarantees and any duty of care is only applicable to the original buyer. Deposits, credit and guarantees are not transferable. ALL SALES ARE FINAL
Responses to emails or social media messages are expected within 24 hours.
Be considerate of short shipping windows due to weather. We reserve the right to decline a payment plan due to weather.
Animals will not be shipped or available for pick-up until the final payment is received and processed 72 hours before scheduled shipment.
Apollo's Geckos ONLY ships Tuesday for Wednesday arrival or Wednesday for Thrusday arrival to your nearest FedEx Hub for Customer Pick-up. We will provide a list of Official FedEx Hubs near you based on your postal zip code.
Shipping is an additional fee calculated on a case by case basis, that can range from $40 - $85 depending on your location.
Included is Ship Your Reptiles Live Arrival Insurance for all shipments ($2.50 per $100 of total w/shipping) in the shipping price.
'Shipping Quotes' can be provided with your zip code, however prices may vary once finalized.
Animals are securely placed in individual sealed deli cups, inside a Styrofoam insulated box with a Phase 22 Cryopak.
Apollo's Geckos will schedule overnight priority shipping through ShipYourRetpiles.com via FedEx.
We reserve the right NOT to ship any animals if the temperatures are not safe at departure or arrival locations.
Typical shipping time frame: April through June and September through mid-October.
If you wish to have animals imported to other countries, please have shipping arranged through your shipping broker before inquiring about an animal.
Our Live Guarantee is VOIDED when choosing to ship outside the continental 48 United States.
Buyer's discretion is advised.
- OPTION: contact Dutch Dragon Imports before inquiring about an animal. Dutch Dragon Imports will answer questions about the process and arrange international deliveries through their company.
- CLICK HERE to download the international shipping form and email it back to us within 24 hours of your inquiry and deposit payment.
- NOTE | International purchases require multiple shipping fees.
Example: We will quote your shipping fee via ShipYourReptiles, for your box to travel from our location to the shipping broker's receiving location in The United States. It is your responsibility to arranging and pay for international shipping charges via Dutch Dragon Imports.
Apollo's Geckos does not pre-arrange international shipments. It is the responsibility of the buyer to arrange with their shipping broker or Dutch Dragon Imports and ask questions to get specific international shipping dates, as well as understand their procedure. We have worked with Dutch Dragon Imports and have had excellent experiences.
We guarantee live healthy animals for 5 days.
If in the event that your animal arrives deceased, the buyer must notify Apollo's Geckos immediately upon delivery with photographic proof. A refund will be issued.
- Animals should immediately be placed in quarantine for a minimum of 30 days. If possible, in a separate room from the rest of your pets and by themselves. New animals should be handled last. Not quarantining your new animal will result in a void of our health guarantee.
- We do not guarantee health issues resulting from improper husbandry or accidents once all responsibilities belong to the new owner.
- Sometimes animals take several weeks to eat after being shipped. This is due to settling into their new home.
This does not qualify for a refund. We request that the buyer pays close attention to their animal and keeps us updated with weight gain, husbandry, etc.
- Rarely, tail loss may occur during shipping. Tail loss has no affect on the health of your animal nor the ability to breed. Compensation will not be offered in the event of a dropped tail.
We guarantee that our photos are never enhanced or otherwise altered to distort the color of the animal being sold. Photos are taken in natural lighting without flash. We will not refund or replace an animal due to future color changes the animal may exhibit with age. Geckos will also display darker or lighter colors if they are stressed. Be aware that different screen display settings can create color discrepancies.
We do not guarantee the sex of your animal unless stated in the description.
Common terms include: unsexed, probable, no pores seen, pores seen, proven, virgin, etc.
These are just observations at the time the gecko is posted for sale.
Geckos are easier to distinguish their sex once 15 grams or larger.
Animal lineage is guaranteed to come from the parents listed, unless non-specified.
Virgin females can still lay eggs, but these eggs will not be fertile. Animals sold as proven have produced offspring.
In-Person Delivery Directions:
It is a pleasure getting to meet you!
If you wish to pick up your purchase from us, we will provide the address located in Crown Point, IN. 46307
Please plan in advance to meet during daytime hours, perferably Saturday or Sunday.
We appreciate if your purchase can be paid in full via PayPal before delivery.
The buyer may request to pay the remaining total in cash, in person (after the initial 25% non-refundable deposit was paid via PayPal.)
- Please provide a valid cell phone number.
- Model and color of your vehicle.
- Confirm the agreed time and date.
· All sales are final.
· Animals will not be held without a deposit.
· We reserve the right to refuse a sale.
· Animals will not be shipped until the final payment is processed 72 hours before scheduled shipment.
· Sales will not be made to minors under the age of 18. Please have your parent/guardian contact us.
· Apollo's Geckos does not hold, pick-up or ship any other purchased animals from different vendors.
· Reciept of payment is your acknowledgement and agreement to the terms.